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Frequently Asked Questions

  • Can I customize the questions to fit my company needs?

     

    Yes.  The question we start with are a starting point.  We understand that each company is unique.  So part of the process is making sure we are asking the right question to get results

  • Can the family add questions that are important to them?

     

    Yes.  That is the difference with BridgeSpring; all questions are custom to fit the family needs as well.

     

  • What does this cost?

     

    You set the price point for the end user.  BridgeSpring charges a monthly fee to run, operate and bill.  We do have suggested rate per month per client.  However, what you decide to charge is completely up to you.

  • Does BridgeSpring work on any mobile device?

    Yes, BridgeSpring can be used on ANY mobile platform.  From a smartphone, tablet and PC/MAC.s

  • Is there a limit to the number of report recipients per client?

    No.  The more people are in contact with their loved one the better.  We find that receiving regular updates helps relieve the anxiety that can arise between visits or when separated by distance.

  • How secure is the information?

    There are three elements to the security structure in BridgeSpring; Architecture, Network, and Physical.

     

    Architecture – it’s a web application, with server generated pages.  This means that app screens do not exist until a validated user requests them.  Nothing to break into.  The database is not accessible to the outside world.

     

    Network Security – an Enterprise Level Firewall separates the app servers from the outside world, only apps that are already on the server have access to the network.

     

    Physical Security –a three factor authorization is required to physically access the servers.  A person must have a valid photo id, a biometric hand scan that matches, and a proximity badge.

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